Description

This role is dedicated to educating all members of the practice on existing and future IT technology, from running induction training to new joiners to providing in-department Learning Needs Analysis and training support.



Responsibilities

• Deliver robust and up-to-date training for all new joiners to the practice

• Assist in the delivery of all new or improved technologies introduced to the practice

• Work as part of a team to ensure that knowledge is up-to-date

• Provide in-department support, working with other IT teams and business users to improve staff knowledge and use of existing technologies, particularly Microsoft Office. May be required to spend a period of time based in a department

• Sharing knowledge with other team members and applying knowledge to improvement of classroom training to ensure it is as relevant and realistic as possible

• Provide a creative and flexible approach to learning, using a variety of services including, but not limited to, floor walking, drop-in sessions, workshops, remote training and email support

• Responsible for representation within departments to gather training needs analysis and to build customized deliverable programmers of training

• Development of training programmers for IT Support teams, focusing on improving knowledge of documents and developing effective problem-solving skills

• Analysis of Service Desk calls and targeting training based on faults recorded in support of the overall goals of the IT Support Department

• Updating and maintaining documentation

Job Details

Preferred Candidate

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