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Description
This role is dedicated to educating all members of the practice on existing and future IT technology, from running induction training to new joiners to providing in-department Learning Needs Analysis and training support.
Responsibilities
• Deliver robust and up-to-date training for all new joiners to the practice
• Assist in the delivery of all new or improved technologies introduced to the practice
• Work as part of a team to ensure that knowledge is up-to-date
• Provide in-department support, working with other IT teams and business users to improve staff knowledge and use of existing technologies, particularly Microsoft Office. May be required to spend a period of time based in a department
• Sharing knowledge with other team members and applying knowledge to improvement of classroom training to ensure it is as relevant and realistic as possible
• Provide a creative and flexible approach to learning, using a variety of services including, but not limited to, floor walking, drop-in sessions, workshops, remote training and email support
• Responsible for representation within departments to gather training needs analysis and to build customized deliverable programmers of training
• Development of training programmers for IT Support teams, focusing on improving knowledge of documents and developing effective problem-solving skills
• Analysis of Service Desk calls and targeting training based on faults recorded in support of the overall goals of the IT Support Department
• Updating and maintaining documentation
Job Details
| Date Posted: | 2014-06-24 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Technology/IT |
| Company Industry: | Agriculture/Forestry/Fishing |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Certification / diploma |
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