Our client, a reputable Telecommunications Company is currently recruiting for CVM (Customer Value Management )Post Paid Manager. You will be directly reporting to the Head of Insights & CVM. This position will be based in Doha, Qatar



Role purpose:

Reporting to the Head of Insights & Customer Value Management, the role of Customer Value Manager will be responsible for developing & implementing the postpaid retention strategy & mechanisms, having the accountability of the budgeted P&L benefit



Key accountabilities and decision ownership

• Leads the strategy development & executes all supporting activities that will deliver the postpaid retention revenue targets

• Analyses behaviour & actions in selected milestones of customers' life cycle

• Exploits every opportunity for revenue maximization

• Works closely with Marketing Campaign Management, Insights, Propositions teams.

• Reports postpaid retention performance on a weekly & monthly basis against budget & initiates corrective actions when needed.



Key performance indicators

• Revenue target

• postpaid strategic plan



Core competencies, knowledge and experience

• P&L accountability at current or past roles

• Commercial acumen

• Excellent communicator/presenter

• Strong influencer

Job Details

Preferred Candidate

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