• Work as operation manager for Huawei Egypt TAC Dept.• Assist to manage a support team of 80 staff to provide first class post sales support to Huawei customers in Middle East & Africa • Communicate actively with Huawei customers (face to face / remotely) in Middle East & Africa.• Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues • Set-up, manage and improve standards and procedures within the team • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate • Manage the team and individual performance, technical and skills development • Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together • Cascade business objectives and targets to the team • Review daily priorities and take appropriate action to ensure results are achieved • Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges • Provide input into the company service strategy

Job Details

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