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Overall Purpose:
The Account Manager is responsible for the full sales lifecycle as it pertains to the current customer base of the company. This position must farm active customers to up-sell products and services by developing a thorough understanding of their business and technology needs.
Basic Duties and Responsibilities:
• Ensure high levels of customer service and customer retention through customer services surveys and frequent interactions.
• Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
• Cross-selling and up-selling services and solutions to existing accounts
• Qualify new sales opportunities for current customers
• Receive requests for service and products details from customers and provide timely responses
• Conduct onsite or that showcase the services and products of the company to active customers
• Work with management to develop proposals, quotes and respond to RFP/RFI documents
• Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account
• Manage the complexity of Managed IT services proposals, contracts, lease agreements, and service level agreements
• Maintain in-depth product knowledge of the service offerings of the company
• Perform sales procedures through activities and opportunities in ConnectWise (CRM) and remain compliant with defined policies and procedures
• Achieve and maintain a positive rapport with prospects and work to give them the best possible service
Additional Duties and Responsibilities
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise (CRM) as it occurs
• Understand processes in ConnectWise (CRM) by completing assigned training materials and blueprints on the ConnectWise (CRM) University
• Enter all work as activities or service tickets into ConnectWise(CRM)
Job Details
Date Posted: | 2014-09-15 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Sales |
Company Industry: | Information Technology |
Monthly Salary: | US $4,000 |
Preferred Candidate
Career Level: | Mid Career |
Gender: | Female |
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وظائف الامارات اليوم
وظائف الامارات اليوم
وظائف الامارات اليوم