Job Purpose

• To manage the process of optimising resources to meet agreed departmental timescales. To ensure customer requirements are fully understood and communicated in an effective manner to other members of the team. To diagnose complicated technical faults and ensure that work completed meets all manufacturers’ quality standards, delivering exceptional quality ensuring a high level of customer satisfaction.

Major Responsibilities

• Monitor team and individual efficiencies to ensure key performance indicators are met.

• Plan the distribution of work amongst the team utilising the available skills mix.

• Manage liaison between workshop and service reception on customer vehicle progress.

• Ensure understanding and adherence to the requirements of Brand Service and customer satisfaction indicators.

• Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.

• Inspect work completed by mechanics to insure that all work complies with manufacturer’s standards.

• Conduct diagnostic testing where required to assist mechanics in resolving complicated mechanical problems.

• Coordinate with the Technical Service Centre in Germany to resolve any outstanding mechanical problems, and identify product faults.

• Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty department.

• Manage workshop standards in line with the core service process and principal requirements.

Job Details

Preferred Candidate

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