 Serves as first line of support for client service requests being received by phone, email or SMS.

 Coordinate and redirect the client service requests to the required level of technical support.

 Providing clients with access to readily available IT support.

 Monitor and follow-up on tasks completed by technical support personnel.

 Provides client with IT service via telephone, email.

 Distribute client service requests according to availability of technical software Engineer.

 Troubleshoots hardware, software through remote access.

 Provide short over the phone orientation to new users of existing technology.

 Maintain log and/or list of required repairs and maintenance

 Assist in providing network access to all staff and students

 Provide network accounts and passwords as required

 Advise staff of security breach and/or change in password or security status

 Ensure installation of lock out programs

 Maintain standards of safety and comply with Company’s Health, Safety & Environment Management System requirements

 Maintains a strategic working relationship with team and all key departments.

Job Details

Preferred Candidate

Apply Now - Jobs in Kuwait - Technology/IT Jobs in Kuwait - Search All Jobs