Direct and manage a 4 stars hotel.

Planning, organizing and directing all aspects of the hotel day-to-day operations, activities and services including:

• Guest relations (Meeting and greeting customers, guest service delivery, dealing with customer requests; complaints and comments, increase guest satisfaction)

• Front desk (reception, concierge, reservations)

• Security effectiveness

• Food and beverage

• Housekeeping

• Property and asset maintenance, renovations and furnishing

• Supplies, and dealing with contractors and suppliers

• Brand standard conformance

• Ensure events and conferences run smoothly

• Ensure compliance with company standards

• Ensure compliance with licensing laws, health and safety and other statutory regulations

• Direct the development and execution of strategic sales and marketing initiatives

• Develop and implement an annual operating budget including setting room rates, occupancy forecasts, revenue projections and department expenses as well as controlling expenditure

• Maximizing profitability to achieve profit targets

• Recruiting appropriate staff, team building, staff training and development

• Ensure staff received proper training for each position, including safety training and standard operating procedures

• Pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations

• Planning work schedules for individuals and teams

• Maintaining the relationships with all corporate levels

Job Details

Preferred Candidate

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