• Working closely with the retail manager planning and implementing store operations details.

• Assigning specific stores to Area Managers.

• Planning store staff shifts.

• Planning store staff capacities and advising Retail and HR Managers with store needs.

• To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner.

• To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.

• Performing store staff appraisals annually and advising Retail Manager and HR Manager with promotions, demotions and terminations.

• Grow sales profit, and to motivate staff to achieve this same goal.

• Assessing daily store operations and interacting with other departments to ensure maximum efficiency and minimum time and effort waste.

• Closely working with Warehouse to monitor, plan and control warehouse deliveries, making sure adequate staff are available on site.

• Performing random stock takes to ensure stock loss is at minimum.

• Manage security personnel and respond to any security threats.

• Closely liaise with Mall, store management to ensure all mall requirements are followed and fulfilled.

• Working in conjunction with Retail Manager to carry out new shop site evaluations and questionnaires.

• Closely monitor store fixture state and organizing with Engineering and maintenance team to fix problems rapidly and smoothly.

• To ensure the safety and security of people, stock, cash and property, implementing effective administration, procedures and security systems throughout the shops in accordance with company guidelines.

• Shared responsibility for the accurate completion and sign off of all staff records including salary and sickness reporting.

• Highlight staff training needs to HR.

• To undertake an appraisal and personal development/team review annually and through self-development, continuously update and improve knowledge and competencies.

Job Details

Preferred Candidate

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