Duties:

• Complies and adheres to the financial budgets in regard to revenue, payroll, and expenses to report accordingly for needed actions or preventive measures as appropriate.

• Seeks alternatives to minimize turnover to increase stability and moral in the department.

• Ensures the Front of House team, work with a sales focused attitude and an awareness of sales opportunities to maximize revenue.

• Ensures all Front desk personnel are aware of all room types, prices, and contracts and kept informed on promoting and up-selling initiatives.

• Maintains an open door policy.

• Schedules departmental physical inspection checklists and follows up accordingly.

• Ensures an efficient check-in and check-out procedures.

• Participates in guest or business driven events.

• Interviews all prospective Front Office Personnel to ensure they are customer focused.

• Monitors and controls VIP amenities.

• Maintains an image and superior relations with local authorities, and other external organizations.

• Analyzes working environment and initiates discussion of possible improvements within the Department and submits a proposal to the Director of operations for further actions.

• Reviews customer needs in cooperation with Department Heads from guest surveys and compiles relevant measures for training purposes for the departmental team.

• Coordinates and initiates yearly evaluations to all levels of team for the department.

• Oversees teaming, training, and evaluations of Front Office Department team members.

• Ensures daily shift hand-over is conducted in a professional and constructive manner.

• Ensures proper telephone operating procedures are followed at all times and in accordance with company standards.

• Ensures that all departmental operation manuals and job descriptions are prepared and updated annually.

• Ensures Front Office forms, reports, meeting minutes, training logs and guest comments are forwarded on a timely basis to Corporate and/or Hotel Management.

• Reviews daily reports to ensure system is maintained per company policies and procedures.

• Spot checks registration cards to ensure accuracy of data transfer and entry.

• Handles effectively all correspondence in regard to complaints within 24 hours of receiving.

• Conducts and/or attends monthly team meetings, shift briefings, training, or any other as scheduled by Management and ensures minutes are recorded and directed to the appropriate parties, as appropriate.

• Acts as a role model to all team members of the property in regard to the importance of punctuality and a high standard of personal appearance and hygiene in accordance to the hotel’s grooming standards. ’walk the talk’

• Ensures that the inside and outside of the Hotel is maintained and in perfect condition.

• Ensure that the public area in the lobby level, are well maintained all the time.

• Conducts daily front and back of house inspection schedule.

• Is familiar with all company’s policies, procedures and operating manuals.

• Knowledgeable of and adheres to the Safety, Health, Emergency, and Fire policies and procedures and carries out all related training activities accordingly to ensure a safe working environment.

• Is responsible for the overall the daily operational standards and policies of the Rooms Department.

• Is responsible for the overall appearance of the hotel.

• Develops and maintains interpersonal relationship with guests, Tour Operators and Team members to insure repeat business, internal and external guest loyalty.

• Plays a vital role in creating and upholding the Hotel’s Image between the Hotel and external authorities from one side, and team and internal guests from the other.

• Establishes a training structure within the department.

• Adheres to training schedules, and takes an ownership of the any training and development activities to team members.

Job Details

Preferred Candidate

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المهام, لا أفضلية, الأبحاث و التطوير, الإدارة, التسويق, التصميم/الإبداع, التعليم/التدريب, التقني, الخدمات الإدارية الخدمات السوقية (اللوجستية), الخدمات المساندة, الطب, القانون, المبيعات, المحاسبة/الشؤون المالية, المشتريات, الموارد البشريّة الهندسة, خدمة العملاء, سكرتارية, غيرذلك, كتابة/ تحرير, مراقبة الجودة, مواصفات السلامة ,