Main Job Tasks and Responsibilities:
• answer Arabic Language incoming calls and take home delivery orders
• answer English Language incoming calls during down time
• handle customer inquiries
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports
Job Details
| Date Posted: | 2014-08-20 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service |
| Company Industry: | FMCG |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Egypt; Morocco |
| Degree: | High school or equivalent |
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