Purpose of job:

To assist in the smooth running of the Young Learner and other teaching centre work.

To supervise and ensure the safety of all Young Learners.



Context and environment: (e.g. dept description, region description, organogram)

The British Council teaching centres in Agouza and Heliopolis teach adults, and young learners over 7 days with approximately 4,000 adults and 1,650 young learners per term.

Young learners (up to 17 years) are taught by qualified teachers, with Young Learner Assistants to assist in the smooth running of the young learner programme.



Accountabilities, responsibilities and main duties:

(including people management and finance)

1. To supervise young learners on British Council premises (outside lesson times).

• All young learners are kept safe from harm whilst on our premises.

• All areas of our premises are supervised whilst young learners are not in class.

• All young learners are ready at the start of lessons and after break to be collected by their teacher.

• All young learners are supervised after lessons until collected by their parents or leave the premises (in line with “Home Alone” procedures).

2. To assist teachers in young learner lessons.

• Supervising young learners who need to leave the classroom (e.g. to go to the toilet or if they are feeling unwell).

• As directed by the teacher, assisting in maintaining good classroom and behaviour management.

• As directed by the teacher, supporting young learners in participating in learning activities.

• As directed by the teacher, preparing materials for lessons.

3. To communicate with customers as appropriate.

• Give basic information to customers about times, location and teachers of classes/tests.

• Direct all customers with queries or complaints to reception / registration.

• As directed by the duty officer, contact parents by phone in exceptional circumstances.

• To translate for teaching staff talking to parents as needed.

4. To carry out administrative tasks, as needed, to support the Teaching Centre.

• As directed by Managers / Senior Teachers / Coordinators, as needed, to assist in preparing registers, records and materials for the teaching Programme.

• As directed by Managers / Senior Teachers / Coordinators, as needed to assist in delivering placement testing.

5. As directed by the teaching centre duty officer, as needed, to act as rota co-ordinator to ensure all YLAs are deployed in line with the specific day’s rota.

• Ensure all YLAs knows where and when to be on duty throughout the day and around the premises.

• Liaise with the duty officer to make changes to YLA rotas as necessary.

6. In all conduct, whilst working for the British Council or on British Council premises, adhere to high professional standards.

• All customers and colleagues treated with respect and courtesy at all times.

• Adhere to British Council policies on Child Protection, Equal Opportunities and Diversity, Health and Safety and Dress Code policies.

• Adhere to British Council Code of Conduct.

• British Council I.Ds worn at all times.



Key relationships: (include internal and external)

Internal: teachers, Teaching centre management team, customer services team.

External : British Council customers including young learners and their parents

Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)

Most work will take place on Fridays and Saturdays. In the summer (late June to August) there are classes from Saturdays to Thursdays. Administrative work will take place at intervals throughout the year, and work times to be agreed in line with business needs and staff availability.

Job Details

Preferred Candidate

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