JOB TITLE: Hiring and Onboarding Delivery Manager - Middle East

REPORTING TO: Regional Delivery Lead

REGION: MEAP

GEOMARKET: Middle East

LOCATION: Dubai, UAE


PURPOSE OF ROLE:

Delivery Managers are Hiring & Onboarding professionals responsible for co-coordinating the delivery of recruitment, offer management and hiring and onboarding services to key customers. The Delivery Manager plays a vital role in creating long-term relationships with customers, acting as the bridge between Hiring Managers and Candidates and the Specialists who are accountable for operational delivery.



ACCOUNTABILITIES:

The key accountability of the Delivery Manager is governance across all areas of their services including process management and operational execution, incident management and escalation, continual service improvement and customer satisfaction.



Key Responsibilities



Lead a team of Hiring and Onboarding Specialists (Recruitment, Global Mobility, and Processing) to deliver end-to-end, customer-centric hiring and onboarding for the Region/Product Line/Function.

Act as the single point of contact, to build a personal relationship with GeoMarket MDs/PL Directors and Functional Leads for all Hiring & Onboarding activities.

Manage relationships with the GeoMarket/Product Line/Functional leadership teams to ensure that robust sourcing strategies are developed and deployed for known and anticipated resourcing needs, including outreach, hiring events, job fairs, trade events, employee referral programs and advertising campaigns.

Collaborate with colleagues from Centers of Excellence (CoEs) including Talent Management for workforce planning and managed move, Total Rewards for salary trend analysis and Legal/Compliance for employment law.

Provide headcount visibility based on current and forecasted plans and obtains approvals as needed to initiate resourcing activities.

Guide the delivery of process outcomes for all hiring for Full-Time Regular, International Assignee and Rotators positions in line with business priorities, using established global processes in collaboration with the Hiring and Onboarding (HOB) Process Owner and other Delivery Leads. Ensure legal compliance.

Manage all aspects of delivery to drive hiring manager and candidate satisfaction, including the timeliness of the process and the quality of hire.

Communicate progress and outcomes to Leadership Team Members, Hiring Managers and HRBPs using all available channels.

Remove obstacles that diminish the effectiveness of the team’s ability to deliver customer-centric processes to agreed timelines.

Ensure that the Hiring and Onboarding team is aware of, and prepared for change, including changes in demand levels, systems and processes.

Manage relationships with 3rd party vendors, including performance against service level agreements.

Interpret performance metrics to drive continuous process improvement.





ESSENTIAL ATTRIBUTES:



Customer focus



Delivers Hiring and Onboarding outcomes to the agreed performance targets for candidate and hiring manager satisfaction.

Team work and leadership



Provides leadership and sets priorities for the team.

Delegates accountabilities to promote team members’ sense of responsibility.

Organizes the team’s work to bring together complementary skills and expertise.

Process capability



Uses approved processes and systems to deliver the required hiring and onboarding process.

Resource management

Allocates and controls resources within the team to meet current and anticipated hiring requirements.

Anticipates changes in requirements and secures additional resources.

Encourages and values team members’ inputs.

Supports the competency development of Specialists within the team.

Organizational knowledge



Uses business acumen to underpin resourcing and cost management decisions.

Understands and wo

Job Details

Preferred Candidate

Apply Now - Jobs in UAE - Other Jobs in UAE - Search All Jobs