Role Summary/Purpose



You will be responsible for providing the formal technical, clinical and sales support within your region and when required outside of your region. This role will also provide the required pre-sale product demonstrations (or clinical trial support) as well as post installation training and customer service activities to support sales objectives for your region. You will also deliver ongoing post-sale customer support including on site clinical in-servicing and go-live support.



Essential Responsibilities:

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use

• Monitor customer installations within assigned territory/region to improve customer satisfaction and customer relationships

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

• Contribute to account plans in conjunction with Account Manager/Product Manager within the assigned region

• In conjunction with Account Manager/Product Manager, maintain a network of key opinion leaders within the assigned region

• Support trade shows and professional conferences by performing product demonstration and promotions

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

• Support other regions in various applications and sales tasks when required

• As well other responsibilities when needed

• Willingness to travel extensively within the region as well as internationally (60% of business week).

Job Details

Preferred Candidate

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