Role Summary:



As a Service Field Engineer, you will be responsible for servicing complex technical imaging products and/or selling service contracts and services parts.



Essential Responsibilities:



• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs

• Completing Preventative Maintenance and Functional Management Inspections.

• Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up.

• Maintaining customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Human Services, Environment Health and Safety, and/or other applicable regulatory requirements.

• Managing vendors service delivery processes

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis

• Participating in sales opportunities such as contract renewals and promoting and implementing revenue programs.

• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts

• Training of clinical staff on designated equipment.

• Teach and assist other Field Engineers on advanced and complex troubleshooting

• May take on additional responsibilities within local area as needed.

• Willingness to travel extensively within the region as well as internationally (60% of business week).

Job Details

Preferred Candidate

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