Help AG is expanding its presence and business operations in order to meet increasing demand for its services in the MEA region. Security Consultant/Support Engineer will be based in Dubai or Abu Dhabi and will be one of the key members of the highly efficient, professional and fast growing team. Reporting to Manager, Security Assistance Center, he/she will be responsible for the proper and accurate handling of support requests of Help AG’s customers. He/she will receive requests by Email and Calls and handle those according to help AG’s support workflow including:

- Internal and external escalation;

- Continuous communication with the customers;

- Providing solution scenarios;

- Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets; Follow-up on any escalations in time.

The primary measurement targets for this position are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.

Job Details

Preferred Candidate

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