• Ensure close, professional and efficient relations with the customers • Understand the customer’s needs and improve their satisfaction, and get their comments on the services provided by the company • Address complaints/issues posted by clients on the company website • Assist other departments in solving clients problems and channel them to concerned departments when needed. Follow up until they are resolved • Follow up on all complaints and queries • Work closely with the Call Centre relating to escalated cases, by providing them support. • Involve in conducting customer satisfaction surveys and presenting the findings to the Customer Service Manager • Participate in other projects assigned to the department under the direct supervision of the Customer Service Manager.
Job Details
| Date Posted: | 2014-10-09 |
| Job Location: | Muscat, Oman |
| Job Role: | Customer Service |
| Company Industry: | Healthcare, other; Insurance |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Oman |
| Degree: | Certification / diploma |
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