• Monitor the tactical processes and performance in the Order to Cash (OC) process and materials management departments• Responsible for managing a team of 6-7 associates• Daily interaction with order desk/ supply chain team to ensure zero misses on order entry & acknowledgement, PO creation and PO acknowledgement by suppliers• Work in close co-ordination with supply chain team to ensure replenishment requests are clearly communicated to have a high order fill rate• Generate weekly shipment plan for current month +2 months, conduct weekly order book review meeting with business leader, sales, supply chain and finance leaders, to resolve any open issues or blocks to achieve the monthly revenue targets• Follow up with team to ensure plan is executed • Daily interaction with 3PL service provider to monitor completion of all packing or rework orders within defined SLA• Manage the entire OC process individually for select key customer accounts or strategic orders. this includes: Order entry and acknowledgement to the customer Generate pick tickets to the warehouse Issue goods rework instruction to the warehouse [if required] Follow up till the order is packed Coordinate with pre-shipment inspection agencies where required Prepare shipping documents Pre-alert customers to collect/ make freight booking with carriers Generate the final invoice, and update the customer with the same

• Ensure all relevant commercial and customs documentation are archived in a timely manner • Monitor the weekly open order reports that are sent to customers. Ensure complete visibility of all open order lines with an ETA provided per line• Work with order desk team and customers to ensure timely feedback received on proposed alternative item codes, missing information to process orders, delays in collection, etc. • Ensure order book housekeeping to avoid aging and unfilled orders• Act as a focal point for escalation feedback from customers or internal business functions. Work with team to perform RCCA to identify process gaps that led to escalation, and set up PDCA methods to control and continuously improve processes• Manage the customer claims and complaints process, lead investigation with order desk team, 3PL provider or other subcontractors to ensure all claims are closed in a timely manner • Work closely with IT Support services for any issues related to the ERP system and ensure speedy resolution• Maintain up to date records for customer claims and complaints, 3PL or other service provider performance issues• Manage customer returns process (Return Material Authorization, RMA) with our EMEA, ensure• Turnaround Time (TAT) service level, and control credit notes authorization according to procedures• Maintain up to date records for order cancellations, and report to the sales and business leadersVendor invoice approval for tasks relevant to outbound process (e.g. inspection service providers, freight forwarders, Chamber of Commerce, etc)

Job Details

Preferred Candidate

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