Undergraduates can apply.Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.Providing guidance in areas of professional matters as requested or needed.Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.Adhere to Customer Operations Department policies and procedures.Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.Perform standardized activities and tasks efficiently and effectively.Pro-actively reinforce Vodafone’s customer care proposition during all contacts.Handle and retain all the customers’ complaints within the SLA.§ Handle all USB and mobile internet basic trouble shooting related issues.Supporting corporate queue by handling SME authorized and end-users inquires.Supporting collection queue by handling collections inquires and bills explanation.Explore the required negotiation skills for making payments' deals when needed.Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold.

Job Details

Preferred Candidate

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المهام, لا أفضلية, الأبحاث و التطوير, الإدارة, التسويق, التصميم/الإبداع, التعليم/التدريب, التقني, الخدمات الإدارية الخدمات السوقية (اللوجستية), الخدمات المساندة, الطب, القانون, المبيعات, المحاسبة/الشؤون المالية, المشتريات, الموارد البشريّة الهندسة, خدمة العملاء, سكرتارية, غيرذلك, كتابة/ تحرير, مراقبة الجودة, مواصفات السلامة ,