• Responsible for the business performance of the branch;

• Supervise and control the FOH and BOH and ensure that they are accomplishing their job

• Plan and manage the business and staff, FOH & BOH shift pattern organisation and day-to-day management activities of the respective branch

• Analysing and planning branch sales levels including sales forecast, Food & operation cost control, inventory and profitability;

• Organising stock and equipment, ordering supplies, and overseeing building maintenance, cleanliness and security;

• Control inventory and manage to bring down the deviance to minimum

• Ensure that branch opening and closing procedures are followed by the supervisors and staff with 100% accurate reconciliation of sales and cash.

• Preparing monthly and weekly reports, including staff control, food cost control and sales;

• Managing staff throughout their shift and providing them with both positive and negative feedback to enhance their performance;

• Supervise on the staff compliance to 8 service steps and customer service

• Ensuring that all employees adhere to the company's uniform & appearance code of the Chocolate Bar standards;

• Perform frequent checks to ensure consistent high quality of preparation and timely service.

• Work with chefs and other BOH staff to plan and execute orders as per the recipe in expected quantity and quality

• Ensure the tickets are delivered on time

• Control food and beverage costs within the limit.

• Maintaining high standards of quality control, hygiene, and health and safety;

• Ensure that all equipments and furniture in BOH & FOH are kept clean and kept in excellent working condition through personal inspection

Job Details

Preferred Candidate

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