• To take full responsibility for the day to day running of the Showroom to ensure that the Showroom is visually merchandised to an excellent standard and to ensure that the highest levels of Customer Service are given at all times.



• To manage, motivate and develop the team to ensure that targets are exceeded



• Brand Image



•Ensuring the Showroom and all displays are neat and tidy at all time

•Responsibility for stock management and ordering.

•Ensure window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing

•Recommend potential advertising venues and marketing strategies to head office/management

•Reassess stock to minimize distribution costs/ensure customer orders are met as soon as possible.

•Wholely and fully responsible for the stock /accounts .



• Customer Service



•To ensure that Al Huzaifa Customers are extended the highest levels of customer service at all times.

•To deal promptly with Customer complaints, liaising with customer services in order to resolve queries.

•To provide accurate advice on colour and suitability.



• Sales Targets



•Monitor the sales process ( aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow up on initial contact, final closure of sale and quality of sales documentation ) to ensure quality in the entire process .

•To develop and extend the customer account base through local marketing initiatives.

•To produce a monthly report covering objectives set, results achieved and sales performance. Accurately monitor, analyse and report sales patterns and trends.



•Financial



•Ensuring daily banking is reconciled and banked accurately.

•Financial reporting to be sent to Head Office, daily/ weekly/ monthly/ annual basis.





• Human Resources



•To manage, motivate and develop all part time or full time staff.

•To ensure attendance, individual and team performance is managed effectively with all members of the showroom team

•Assist in recruiting and training of new staff.

•Prepare monthly/weekly staff rotas and record all annual leave and absences.

•Ensure adequate cover for lunches / holidays/ sickness.

•Plan and monitor Employee Development and training to achieve maximum performance, productivity and job satisfaction.

•Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met.

•Ensure safe and appropriate handling and storage of furniture



• General



•Review systems on an ongoing basis to improve efficiency and service levels.

•Maintain and actively explore local marketing opportunities

•Misc. administrative tasks as and when required.

Job Details

Preferred Candidate

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