The University of Calgary in Qatar is looking for a temporary IT Support Technician until March 31, 2015. The IT Support Technician reports to the Director of Information Technology at University of Calgary Qatar (UCQ). This position provides day to day support in the use of technology solutions required by staff, faculty and students at UCQ.
The IT Support Technician takes technical direction from other staff in the IT group and can be the first point of contact from students and employees for application and service trouble-shooting and problem resolution, and liaises with UCQ in use of routine technology used for teaching, learning research, and the day-to-day operations at UC-Q. Responsibiltiies include but are not limited to:
Scope Management:
• First point of contact at UCQ for all issues relating to the use of technology by students, faculty, and staff at UCQ and escalates more technical problems to senior technical staff.
• Provides software and hardware support, analysis and maintenance, installation and trouble shooting for UC-Q stakeholders, student labs, and classrooms. Ensures that all of the UC-Q desktop technology needs are met.
• Participates in ensuring that all teaching and learning A/V systems present in all UCQ classrooms.
• Works with and takes direction from the Application and Support Specialist in managing images of all desktop computers at the campus.
Quality Management:
• Consistently and competently demonstrates excellent knowledge of troubleshooting and diagnostic skills for broad range of makes / models of applications, media, video conferencing systems and desktop computers.
• Demonstrates leadership in desktop and application trouble shooting as it arises, as well as, being proactive in anticipating issues and working with UCQ and Calgary-based technical Technicians to continually improve IT services at UCQ.
Stakeholder Relationship Management:
Shares expertise with staff and faculty through coaching, training and supervision
Please note: Applicants must have valid Qatar Residence Permit with their own sponsorship. Preference will be given to Qatari Nationals.
Only short-listed candidates will be contacted. Applications wil be reviewed as received.
Job Details
| Date Posted: | 2014-12-03 |
| Job Location: | Doha, Qatar |
| Job Role: | Technology/IT |
| Company Industry: | Education, Training, and Library |
Preferred Candidate
| Career Level: | Mid Career |
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