The Role::



The jobs in this level are responsible for handling the day-to-day requests from customers' and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers with regards to inquiries or seeking information on products or services



The Position::



* Understand Customer Care Strategy and plans and participate in the achievement of objectives and targets

* Implement Customer Care Department policies and procedures

* Receive and respond to customers and provide information on products/services and handle outbound calls to ensure information is provided on Zain IQ new products/services/promotions

* Escalate cases as needed to ensure questions are addressed in a timely and efficient manner

* Upsell/cross-sell products to increase sales and generate revenues

* Handle outgoing calls/mail lists to obtain customer feedback

* Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction

* Support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting quality of products provisioning

* Execute tasks as per the Zain IQ established plan, policies and procedures to ensure consistency in handling business cases and achieve targets

Job Details

Preferred Candidate

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المهام, لا أفضلية, الأبحاث و التطوير, الإدارة, التسويق, التصميم/الإبداع, التعليم/التدريب, التقني, الخدمات الإدارية الخدمات السوقية (اللوجستية), الخدمات المساندة, الطب, القانون, المبيعات, المحاسبة/الشؤون المالية, المشتريات, الموارد البشريّة الهندسة, خدمة العملاء, سكرتارية, غيرذلك, كتابة/ تحرير, مراقبة الجودة, مواصفات السلامة ,