We, at, have an immediate need for a Customer Service Specialist to build and maintain relationships with our clients, job seekers and employers, in order to promote our products and services.



The Customer Service Specialist will train our clients on the use of our online services, audit their satisfaction as well as motivate the repeat usage of our products and services. The Customer Service Specialist will be available to assist the clients with any issues they might have. A professional attitude is the key for this role.



Duties and Responsibilities:

• Follows up with assigned employer accounts on their usage & behavior

• Performs usage analysis and identifies low points of engagement across employers

• Conducts outbound calls to employers to help them graduate to next level of engagement

• Conduct regular online surveys with job seekers and employers to assess customer satisfaction rate

• Performs physical 1-to-1 sessions with single significant employers

• Suggests enhancements to the FAQs and updates concerned personnel accordingly

• Calls and interacts with job seekers in order to assist them with their questions

Job Details

Preferred Candidate

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المهام, لا أفضلية, الأبحاث و التطوير, الإدارة, التسويق, التصميم/الإبداع, التعليم/التدريب, التقني, الخدمات الإدارية الخدمات السوقية (اللوجستية), الخدمات المساندة, الطب, القانون, المبيعات, المحاسبة/الشؤون المالية, المشتريات, الموارد البشريّة الهندسة, خدمة العملاء, سكرتارية, غيرذلك, كتابة/ تحرير, مراقبة الجودة, مواصفات السلامة ,